Terms of service
PLEASE READ SECTIONS 12, 13, AND 14 BELOW REGARDING YOUR LEGAL RIGHTS IN ANY DISPUTE INVOLVING Hexabiome, THESE TERMS, OR OUR PRIVACY POLICY, INCLUDING BINDING ARBITRATION, A WAIVER TO BRING ANY CLAIM UNDER A CLASS ACTION, AND A WAIVER OF THE RIGHT TO HAVE A TRIAL BY JURY. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT ACCESS OR USE THE SITE OR PURCHASE OR SUBSCRIBE TO OUR PRODUCTS.
Last Updated: July 28, 2026
Effective Date: July 28, 2026
This website is operated by UNI NUTRITION INC., a corporation incorporated under the laws of the Province of British Columbia, Canada, operating the Hexabiome brand ("Hexabiome", "we", "us", or "our"). References to Hexabiome refer to UNI NUTRITION INC. unless otherwise stated. When you purchase products or use our Services, your contract is with UNI NUTRITION INC. in Canada. If Hexabiome operates through additional legal entities in the future, applicable entity information will be updated accordingly.
These Terms of Service (the "Terms") govern your access to and use of the website at https://hexabiome.com (the "Site") and any other applications, products, content, subscriptions, and services made available by Hexabiome (collectively, "Services"). Services may include product purchases, subscription programs, promotional programs, and other features made available through the Site.
By visiting our Site, purchasing our products, or using our Services, you agree to be bound by these Terms. These Terms apply to all users of the Site, including visitors, browsers, members, partners, and contributors of content.
Personal information collected on the Site and through our Services is handled in accordance with our Privacy Policy and related privacy notices.
Subscriptions are governed by our Subscription Policy, which forms part of the terms applicable to subscription purchases. In the event of a conflict between these Terms and the Subscription Policy regarding recurring billing, renewal, cancellation, or subscription management, the Subscription Policy controls. Other terms and conditions may apply to particular surveys, campaigns, or promotions.
YOU MUST BE AT LEAST 18 YEARS OF AGE TO USE OR ACCESS THE SITE, TO USE OUR SERVICES, AND TO PURCHASE OR SUBSCRIBE TO OUR PRODUCTS. YOU MAY ONLY ACCESS AND USE THE SITE IN COMPLIANCE WITH ALL APPLICABLE LAWS, RULES, AND REGULATIONS.
1. General Conditions
You may use the Site and its content solely for the purposes described in these Terms. You understand that the Site may not always be available or error-free. Hexabiome does not guarantee uninterrupted access to the Site, and assumes no responsibility for the deletion, mis-delivery, or failure to store communications or information submitted through the Site.
2. Site Content and Proprietary Rights
The Site includes content and functionality providing information, services, tools, and resources (our "Resources") and the ability to purchase our products through our subscription program. All Resources, user interfaces, software, and other information and content provided by or for Hexabiome in connection with the Site (collectively, "Site Content") are intended for individual, non-commercial use only. You agree not to use the Site for commercial purposes.
We retain all right, title, and interest in and to Site Content, including all copyrights, trademarks, patents, derivative works, trade secrets, and proprietary information in all content that appears on the Site (other than content of third-party partners who have permission to appear on the Site). Nothing on the Site shall be construed as granting any license or right to use any image, trademark, service mark, or logo. Downloading, copying, or printing individual pages and/or parts of the Site is allowed for personal, non-commercial use only and will not transfer title to any software or material on the Site to you. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site without our express written permission.
3. License from Hexabiome
Hexabiome grants you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable right to access and make personal use of the Site. Explicit attribution to Hexabiome must be made if any Site Content or part thereof is reproduced in any form. Any reproduction, republication, or distribution of Site Content requires our express written consent.
4. Prohibited Uses
You agree not to, directly or indirectly:
• Impersonate any person or entity or misrepresent your affiliation with a person or entity in connection with your use of the Site;
• Use or access the Site (i) from a jurisdiction where such use is not authorized, (ii) for any illegal purpose, or (iii) in violation of any applicable law, rule, or regulation;
• Use the Site to harass, abuse, insult, harm, defame, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, disability, or any other characteristic;
• Reverse engineer, decompile, disassemble, modify, or translate any software or other components of the Site;
• Distribute viruses or other harmful computer code through the Site;
• Use scrapers, robots, or other automated data-gathering devices not provided by Hexabiome on or through the Site; use automated systems, scraping tools, crawlers, or other data extraction methods to collect, copy, reproduce, or use Site Content for training, developing, fine-tuning, or improving artificial intelligence models or similar systems without our express written permission (this does not restrict generally available search engine indexing services that comply with our published instructions);
• Access or use the Site via mechanical, programmatic, robotic, scripted, or any other automated means;
• Attempt to gain unauthorized access to the Site, Site Content, other accounts, or computer systems connected to the Site through hacking, password mining, or any other means;
• Remove or modify any proprietary notice, copyright notice, trademark, or author attribution contained within any Site Content;
• Upload personal information of others that you are not authorized to provide, or use the Site to collect or track the personal information of others;
• Provide any content or data that contains viruses, malicious code, or is unlawful, harmful, threatening, abusive, defamatory, obscene, invasive of another's privacy, or otherwise objectionable;
• Use the Site or Site Content in a way that suggests you are a representative or affiliate of Hexabiome;
• Infringe or misappropriate the intellectual property, proprietary, or privacy rights of any third party;
• Interfere with or disrupt the proper functioning of the Site or any systems used to host it;
• Access or attempt to access Resources by means other than those provided by Hexabiome;
• Allow any individual to use account credentials issued to or selected by another person;
• Promote, market, advertise, or sell any of our products through unauthorized third-party websites, mobile applications, or online marketplaces (including amazon.com and ebay.com) without our express written permission; or
• Attempt to do, or assist or permit any person in doing, any of the acts described in this Section 4.
Any violation of these Terms gives Hexabiome the right (without notice or liability) to revoke any license granted herein, cancel any order or subscription, and refuse, restrict, terminate, or discontinue your access to the Site or Services.
5. Account Registration and Use
You may create an account to access our Resources. When creating an account, you will be required to select a username and/or password and may be required to provide personal information. You agree to provide accurate and complete registration information. We reserve the right to refuse registration of, or terminate, any account at our sole discretion, including for violations of these Terms.
You are responsible for safeguarding your account credentials. You agree to take sole responsibility for any activities or actions taken under your account and to notify Hexabiome immediately of any unauthorized use of your account or password at support@hexabiome.com.
You may request deletion of your account by contacting us at support@hexabiome.com, subject to applicable legal, tax, and record retention requirements. See our Privacy Policy for information about how we handle personal information and data rights requests.
1. Accuracy, Completeness, and Timeliness of Information
We regularly update product and service offerings on the Site. While Hexabiome attempts to provide accurate information—including product descriptions and pricing—we may experience delays in updating the Site. Information on the Site may contain errors or inaccuracies and may not be complete or current. We reserve the right to correct errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
7. Third-Party Links
Certain content, products, and services available via the Site may include materials from, or links to, third parties. We are not responsible for examining or evaluating the content or accuracy of third-party websites and do not warrant and will not have any liability or responsibility for any third-party materials, websites, products, or services. We are not liable for any harm or damages related to the purchase or use of goods, services, or content obtained through any third-party website. Please review the third party's policies before engaging in any transaction.
8. User Comments, Feedback, and Submissions
We may provide communication tools on our Site—such as product ratings and reviews—where you may submit comments, feedback, and other content ("User Submissions"). You are responsible for all User Submissions you post. You understand that User Submissions may be visible to other Site users. Hexabiome does not endorse any User Submissions and expressly disclaims all liability in connection therewith.
You agree not to include health information, personal identification numbers, financial account information, or other sensitive data in User Submissions.
By providing User Submissions, you grant Hexabiome a non-exclusive, worldwide, royalty-free license to use, reproduce, display, modify, and distribute your User Submissions for purposes related to operating the Site, improving our Services, and our marketing and communications. You may request removal of your User Submissions at any time by contacting us.
Customer reviews, testimonials, and other User Submissions reflect individual experiences and opinions. Results may vary. Testimonials are not intended to represent typical results or to establish product performance claims, and product information, customer experiences, and testimonials do not constitute guarantees of results.
We may, but have no obligation to, monitor, edit, or remove User Submissions that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, or otherwise objectionable, or that violate any party's intellectual property rights or these Terms.
9. Product Purchases
If you wish to purchase any product or service through the Site, including via subscription (governed by our Subscription Policy), you may be asked to provide certain information, including payment details. By placing an order, you represent and warrant that: (i) you have the legal right to use any payment method provided; and (ii) the information you supply to us is true, correct, and complete.
We use third-party payment processors to facilitate payments. Payment information is processed in accordance with our Privacy Policy and related privacy notices.
Product prices, subscription prices, applicable discounts, taxes, shipping charges, and renewal amounts are disclosed on the applicable product page, at checkout, in your order confirmation, and, for subscriptions, in renewal notifications where applicable. You are responsible for reviewing your order details before completing your purchase.
We reserve the right to refuse or cancel any order at any time, including due to product or service availability, errors in description or pricing, error in your order, suspected fraud, or suspected unauthorized or illegal transactions. If your order is cancelled after your payment has been processed, we will issue a refund to your original payment method.
Subscription management. Subscribers may manage their subscriptions through their Customer Account or the subscription management link provided in subscription emails. Available management features may include viewing subscription status, updating payment or shipping information, changing eligible preferences, pausing, resuming, or skipping upcoming orders where available, and cancelling future renewals. The specific features available depend on the subscription functionality enabled on our Site. See our Subscription Policy for full details.
Recurring payment failures. If a recurring payment cannot be processed, we or our payment providers may retry the payment, notify you of the failed payment, or temporarily suspend the subscription until valid payment information is provided.
10. Promotions and Offers
From time to time, Hexabiome may run promotions, contests, sweepstakes, or giveaways, and may issue promotional codes or credits. Each promotion is subject to these Terms and any posted official rules or offer terms, which control in the event of a conflict. Unless stated otherwise: no purchase is necessary to enter or win; void where prohibited; open to U.S. residents 18 years of age or older; prizes and credits are non-transferable and have no cash value. Promotional offers are single-use, non-transferable, may expire, cannot be combined with other offers, and may be revoked or adjusted by Hexabiome at any time. Hexabiome may modify, suspend, or cancel any promotion at any time.
Introductory and launch offers. From time to time, Hexabiome may offer introductory or launch promotions, including introductory subscription pricing. Where an introductory price applies, the introductory price, the length of the introductory period, and the standard renewal price that applies afterward are disclosed at checkout before you confirm your subscription. Unless otherwise stated, promotional subscription pricing applies only during the disclosed introductory period, after which your subscription automatically renews at the applicable standard subscription price until you cancel. See our Subscription Policy for applicable promotional program terms.
11. Not Medical Advice
Hexabiome products are dietary supplements containing probiotic ingredients, manufactured in the United States.
† These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
The information on the Site is intended for general informational and educational purposes only. You should not use information obtained from the Site or Services for the diagnosis or treatment of any health problem or in place of any medication or other treatment prescribed by a physician or other healthcare provider. Always consult your healthcare provider if you have health-related questions and before using any of our products or relying on any information you obtain from the Site or Services.
12. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of the Site will be uninterrupted, timely, secure, or error-free. We may remove the Site for indefinite periods of time or shut down the Site at any time without notice. Your use of, or inability to use, the Site is at your sole risk.
To the maximum extent permitted by applicable law, the Site, Site Content, and all Services delivered through the Site are (except as expressly stated by us) provided "as is" and "as available" for your use. We disclaim any and all representations, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, and non-infringement. Hexabiome does not warrant that the Site or any portion of the Site Content will be uninterrupted, secure, or free of errors, viruses, or other harmful components.
To the maximum extent permitted by law, in no case shall Hexabiome, its directors, officers, employees, agents, contractors, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability (where applicable) or otherwise, arising from your use of any of the Site, Services, or Products, or for any other claim related in any way to your use of the Site or Services, even if advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
In no event shall Hexabiome be liable under any legal theory for any damages in excess of the lesser of one hundred dollars ($100) or the amount you paid for the applicable Product or Service, to the maximum extent permitted by applicable law.
Nothing in these Terms limits or excludes any liability that cannot legally be limited or excluded under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
13. Indemnification
You agree to indemnify, defend, and hold harmless UNI NUTRITION INC., its subsidiaries, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from and against any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of: (a) your violation of these Terms or any applicable law; (b) your violation of the rights of a third party; (c) your access to or use of the Site or any Service; (d) any dispute or issue between you and any third party concerning the Site; or (e) any claims arising from your use of the Site, Resources, or products that allege negligence, fraud, or intentional misconduct by you.
We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in that case, you agree to cooperate with our defense of that claim.
14. Governing Law; Jurisdiction; Arbitration; Class Action Waiver; Jury Waiver
IMPORTANT NOTICE — ARBITRATION, CLASS ACTION WAIVER, AND JURY WAIVER. TO THE FULLEST EXTENT PERMITTED BY LAW, THIS SECTION REQUIRES YOU TO RESOLVE MOST DISPUTES WITH US THROUGH BINDING, INDIVIDUAL ARBITRATION AND WAIVES YOUR RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS OR REPRESENTATIVE ACTION.
Nothing in this Section limits any rights available to you under mandatory applicable consumer protection laws.
14.1 Arbitration Agreement; Governing Law; Venue
Except as provided in Section 14.5, any dispute, claim, or controversy arising out of or relating to the Site, Site Content, our products, the Services, or these Terms (a "Dispute") shall be resolved by final and binding arbitration as described in this Section 14. These Terms and your use of the Services are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law principles; nothing in this choice of law displaces any non-waivable rights available to you under the mandatory consumer protection laws of your jurisdiction. For Disputes involving residents of the United States, any question as to whether a Dispute is subject to the mandatory dispute resolution provisions of this Section 14 shall be decided by applying the provisions of the Federal Arbitration Act, Title 9 of the U.S. Code ("FAA"), which governs the enforceability of this arbitration agreement notwithstanding any other provision of these Terms. For any action allowed to proceed in court, or to enforce the terms of this Section, the parties agree to exclusive personal jurisdiction and venue in the Supreme Court of British Columbia (Vancouver Registry) or, where applicable jurisdiction exists, the Federal Court of Canada.
14.2 Informal Resolution and Claim Certification (Mandatory)
Before either party initiates arbitration, the party seeking relief must send a written Pre-Dispute Notice that includes: (i) the claimant's name, mailing address, and email associated with the account (if any); (ii) a detailed description of the facts and the specific relief requested; and (iii) a personally signed declaration by the claimant attesting under penalty of perjury that the information is accurate and made in good faith.
Notice to Hexabiome: UNI NUTRITION INC., Attn: Legal — Arbitration Notice, 450 SW Marine Drive, Floor 18, Vancouver, BC V5X 0C3, Canada (principal address), with a copy to support@hexabiome.com. You may also send copies to 1448 New Market St., Suite 500, Seattle, WA 98107, United States (U.S. mailing address only).
The parties will work in good faith to resolve the Dispute for 60 days after a complete Notice is received, including at least one meet-and-confer via telephone or videoconference. Any applicable statute of limitations shall be tolled from the date of receipt of a completed Notice through the conclusion of the negotiation period. Failure to complete the 60-day good faith negotiation period is grounds for dismissal of any arbitration proceeding.
Any Dispute that the parties cannot resolve through the 60-day negotiation period must be brought on an individual basis and will be resolved exclusively by final and binding arbitration before an arbitrator mutually selected by the parties (the "Arbitrator"). The Arbitrator must have experience with the subject matter of the Dispute. If the parties cannot agree on an arbitrator within 60 days of good-faith efforts, either party may petition a court of competent jurisdiction to appoint a qualified arbitrator.
14.3 Costs and Fees
You shall not be required to pay a filing fee greater than the then-current fee to file a civil complaint in federal court. Except as otherwise provided by law or this Section 14, each party bears its own attorneys' fees and costs. If the Arbitrator finds that the costs of an arbitration you initiate will be prohibitive for you compared to the costs of litigation, we will pay as much of your filing, arbitrator, and hearing fees as the Arbitrator deems necessary to prevent the arbitration from being cost-prohibitive. However, if the Arbitrator finds that your Dispute was frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), you shall reimburse us for any fees advanced on your behalf.
14.4 Arbitration Procedures
Any arbitration under this Section shall be governed by the Federal Arbitration Act. Arbitrations shall be administered pursuant to the most recent version of the American Arbitration Association ("AAA") Consumer Arbitration Rules and Mass Arbitration Supplementary Rules (the "AAA Rules"), as modified by the version of this Section in effect when you notify us of your Dispute, unless the parties mutually agree otherwise. The current AAA Rules are available through the American Arbitration Association website. If there is a conflict between this Section and the AAA Rules, this Section shall govern. A single arbitrator will resolve the Dispute. Unless the parties agree otherwise, any arbitration hearing will take place at a location convenient to you in the county where you reside, or may be conducted by electronic or telephonic means by mutual agreement. The Arbitrator shall issue a reasoned written decision explaining the Arbitrator's essential findings and conclusions.
14.5 Exceptions (Small Claims; IP/Injunctive Relief)
Either party may (i) bring an individual claim in small-claims court if the claim qualifies; and/or (ii) seek temporary or preliminary injunctive relief in a court of competent jurisdiction to preserve the status quo or prevent irreparable harm pending arbitration (e.g., protection of intellectual property, confidentiality, or data-security rights). Any such limited court action is not a waiver of arbitration.
14.6 Class Action Waiver
WHETHER ANY DISPUTE IS RESOLVED IN COURT OR IN ARBITRATION, YOU AND Hexabiome AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE PROCEEDING. If the class/representative waiver in this Section 14.6 is found unenforceable as to a particular claim or request for relief, then that claim or request must proceed in court and not in arbitration.
14.7 Jury Trial Waiver
WHETHER ANY DISPUTE IS RESOLVED IN COURT OR IN ARBITRATION, YOU AND Hexabiome EACH WAIVE ANY RIGHT TO A TRIAL BY JURY IN RELATION TO ANY DISPUTE.
14.8 Survival and Arbitration Severability
This Section 14 survives termination of these Terms.
Class Action Waiver Severability Rule (applies exclusively to this Section 14, superseding Section 15): If Section 14.6 (Class Action Waiver) is held unenforceable or invalid in its entirety by any court of competent jurisdiction: (a) the general Severability provision in Section 15 of these Terms shall NOT apply to Section 14.6; (b) this entire Section 14 shall immediately become null and void; and (c) any Dispute shall be resolved exclusively by bench trial (judge alone, without a jury) in the courts specified in Section 14.1, with each party's waiver of jury trial in Section 14.7 remaining in full force and effect.
Class Arbitration Prohibited: The parties expressly agree that class arbitration, consolidated arbitration, and representative arbitration are not permitted under any circumstances. If any tribunal orders or permits class arbitration despite this prohibition, this entire Section 14 shall immediately become null and void and any Dispute shall proceed as a bench trial as described in clause (c) above.
If any portion of this Section 14 other than Section 14.6 is found unenforceable, that portion alone shall be severed and the remainder of this Section 14 shall remain in full force and effect.
14.9 Changes to This Section
We may update this Section on a going-forward basis. If we make a material change, you may reject the change by notifying us in writing at support@hexabiome.com within 30 days of the "Last Updated" date above. The version of this Section in effect immediately prior to the change will govern any Dispute that arose before your rejection.
15. Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms without affecting the validity and enforceability of any other remaining provisions.
16. Modification of Terms; Termination
We reserve the right at any time to modify or discontinue the Site or Services (or any part thereof) without notice. These Terms are effective unless and until terminated by either you or us. If in our sole judgment you fail, or we suspect that you have failed, to comply with any of these Terms, we may terminate your access to the Site or Services at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
We reserve the right to change these Terms on a going-forward basis at any time. Please check these Terms periodically for changes. If a change to these Terms materially modifies user rights or obligations, we will endeavor to post notice of the modification on the Site for a reasonable period of time. Any disputes concerning the Site will be resolved in accordance with the version of these Terms in effect at the time the dispute arose.
17. Entire Agreement
The failure by us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms, together with our Subscription Policy, Shipping, Returns & Refund Policy, and any other transaction-related policies or operating rules posted by us on the Site, constitute the entire agreement between you and us and govern your use of the Site, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written.
Our Privacy Policy, Cookie Policy, Consumer Health Data Privacy Notice, and Accessibility Statement are separate notices and are not incorporated as contractual terms of this agreement unless expressly stated. They are referenced in these Terms for your information.
18. Accessibility
Hexabiome is committed to providing an accessible digital experience. For information regarding our accessibility efforts and how to request assistance, please review our Accessibility Statement.
18. Contact
For all questions about these Terms, please visit our Contact Us page (https://hexabiome.com/pages/contact). For formal legal and arbitration notices required under Section 14, use the address specified in Section 14.2.