Cancellation policy

Last Updated: July 28, 2026

Effective Date: July 28, 2026

This Purchase Options & Cancellation Policy provides a summary of the ways you can purchase Hexabiome products and how to manage or cancel a subscription. It is intended as a convenient overview and works together with our Terms of Service, Subscription Policy, and Shipping, Returns & Refund Policy. Where those policies provide more detail, they control.

1. Purchase Options

Hexabiome currently offers two ways to purchase:

One-Time Purchase. A single order with no recurring billing and no ongoing commitment.

Subscribe & Save. A recurring subscription, powered by Shopify Subscriptions, that automatically delivers and bills for your product on a recurring schedule until you cancel. Full recurring billing, automatic renewal, and subscription terms are described in our Subscription Policy.

2. Pricing

We do not list prices in this Policy. Applicable pricing, discounts, taxes, shipping charges, and renewal amounts are disclosed on the product page, at checkout, in your order confirmation, and, for subscriptions, in renewal notifications where applicable.

3. Managing Your Subscription

If you enroll in Subscribe & Save, you can manage your subscription through your Customer Account or the subscription management link provided in your subscription emails.

Available subscription management features may include viewing your subscription status, updating payment or shipping information, changing eligible subscription preferences, and cancelling future renewals. The specific features available to you depend on the subscription functionality enabled on our Site.

4. Cancellation

You may cancel your subscription at any time, online, without contacting support and without cancellation fees, through your Customer Account or the subscription management link in your subscription emails.

To prevent your next renewal order from being processed, your cancellation should be completed at least 48 hours before your next scheduled renewal date. This 48-hour cutoff is Hexabiome's operational policy and is not a legal requirement. Renewal timing is calculated using our store time zone, U.S. Pacific Time (PT).

Orders that have already been processed cannot be cancelled. Additional cancellation details are described in our Subscription Policy.

5. Returns & Refunds

This Policy does not set return or refund rules. For returns, refunds, replacements, and our satisfaction guarantee, please see our Shipping, Returns & Refund Policy.

6. Contact Us

For help with a purchase or subscription, please visit our Contact Us page or email us at support@hexabiome.com.